Abstract
Digital tools offer affordances that have powerfully influenced the way cultural resources are conserved, consumed, managed and studied. A consequence of this digitalisation is the democratisation of cultural institutions, such as museums, which have begun to value the incorporation of more diverse voices in heritage spaces. The purpose of this study is to examine how and to what extent GLAM institutions (galleries, libraries, archives and museums) in Singapore are currently using digital mediums to foster a sense of community, connectedness, and collaboration amongst visitors. To do this, this study adopted a case study approach, to study how digital tools such as multimedia, interactive dashboards, and smart sensors have been incorporated into visitors’ pre-visit, onsite and post-visit experiences to heighten opportunities for co-creation. Through key informant interviews and a personal autoethnographic account, this paper takes a powerful human-centric approach by incorporating the voices of the stakeholders directly involved in the digitization process. The end product of this research is a structured 4 Phase Co-Creation Framework, to guide cultural practitioners on how to holistically incorporated multiple technological tools throughout the exhibition creation process to enhance the participatory nature of their institutions for visitors.