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CoAIcoder: Examining the Effectiveness of AI-assisted Human-to-Human Collaboration in Qualitative Analysis
Journal article   Peer reviewed

CoAIcoder: Examining the Effectiveness of AI-assisted Human-to-Human Collaboration in Qualitative Analysis

Jie Gao, Kenny Tsu Wei Choo, Junming Cao, Roy Ka-Wei Lee and Simon Perrault
ACM transactions on computer-human interaction, Vol.31(1), pp.1-38
29/11/2023

Abstract

Collaborative and social computing systems and tools Human-centered computing
While AI-assisted individual qualitative analysis has been substantially studied, AI-assisted collaborative qualitative analysis (CQA) – a process that involves multiple researchers working together to interpret data—remains relatively unexplored. After identifying CQA practices and design opportunities through formative interviews, we designed and implemented CoAIcoder, a tool leveraging AI to enhance human-to-human collaboration within CQA through four distinct collaboration methods. With a between-subject design, we evaluated CoAIcoder with 32 pairs of CQA-trained participants across common CQA phases under each collaboration method. Our findings suggest that while using a shared AI model as a mediator among coders could improve CQA efficiency and foster agreement more quickly in the early coding stage, it might affect the final code diversity. We also emphasize the need to consider the independence level when using AI to assist human-to-human collaboration in various CQA scenarios. Lastly, we suggest design implications for future AI-assisted CQA systems.

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